Shipment Policy

FREE STANDARD LOCAL SHIPPING

All shipping within Malaysia will be charged flat rate RM10. Purchase RM300 and above, delivery is FREE. You will receive your order from 5-7 working days [excluding weekends/ holidays] from the date of payment authorised and verified. Process may take up to two (2) days after verification as our Customer Service Representative need to review and process your order information for shipping. A shipping notification email will be sent to notify you of the tracking number and the courier service is used to ship your oder. 

Service: Standard Shipping
Rate: RM10
Delivery Time: 5-7 Working Days

INTERNATIONAL SHIPPING INFORMATION

Customs, import taxes, duties and collection fees may apply and vary according to the country. These charges are not inclusive in the order purchased and is solely bear by the customer. Any applicable fees will be due upon delivery. You will receive your oder from 7 – 10 working days [excluding weekends/ holidays] from the date payment is authorized and verified. Process may take up to two (2) days after verification as our Customer Service Representative need to review and process your order information for shipping. A shipping notification email will be sent to notify you of the tracking number and the courier service is used to ship your order. 

Service: Standard International Shipping 
Rate: USD 20
Delivery Time: 7-9 Working Days

TAXATION & DUTIES

  • All international orders may be subject to taxes and duties.
  • We ship your package DDU [duties & taxes unpaid], and we do not collect nor do we calculate the VAT, duties and/ or taxes during checkout.
  • Any fees that are due will be collected upon delivery of the order.
  • All applicable customs, taxes, import duties and collection fees are the responsibility of the customer.
  • Customs authorities require that we state the value of your order directly on your package[s].
  • Customs agents have the right to release or deny release of your package[s], and in rare cases, they may also delay delivery.
  • Taxes and fees are based on many factors, including location, material, item value, etc.
  • The amount of taxes due is determined solely by the government.
  • Some countries may require additional fees paid Collect on Delivery [COD]. If your order require these additional charges, it must be paid by you in order for your package to clear customs.
  • *Please note that the delivery time is based on estimation. We do not guarantee the delivery dates.